Titan Technology Solutions ("Titan," "we," "us," or "our") respects your privacy. This Privacy Policy explains what information we collect, how we use and protect it, and your choices — including information related to the VoIP telephony and managed technology services we provide.
By using our website, services, or communicating with us, you agree to the practices described in this policy.
Name, business name, service and billing address, phone numbers, email address, payment information, and account credentials.
To provide telephone service we collect and process Customer Proprietary Network Information (CPNI) and Call Detail Records (CDRs), which may include the numbers you call and receive, the date, time, and duration of calls, the type and configuration of the services you subscribe to, and related usage and quality data. We may also process voicemail and, where you have enabled it, call-recording data.
We collect and maintain the physical service address you register so that 911 calls can be routed to the appropriate emergency responders. It is your responsibility to keep your registered E911 address current.
IP addresses, device and endpoint identifiers, network and configuration data, and diagnostic/log information used to deliver, secure, and troubleshoot the service.
Information you submit through forms or support requests, and standard website analytics collected via cookies and similar technologies (see "Cookies" below).
We do not sell your personal information. We may share information only as needed to operate the service:
If you enable call recording as part of your service, you are responsible for complying with all applicable laws, including any requirement to notify or obtain consent from call participants.
We use administrative, technical, and physical safeguards designed to protect your information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
We retain account, billing, and call-record information for as long as your account is active and as needed to provide services, and thereafter as required to comply with legal, tax, regulatory, and recordkeeping obligations.
Our website may use cookies and similar technologies to operate the site, remember preferences, and understand usage. You can control cookies through your browser settings; disabling them may affect some site features.
You may request access to, correction of, or deletion of certain personal information we hold, subject to legal and contractual limits (for example, records we are required to keep). To make a request, contact us using the details below.
Our services are intended for businesses and are not directed to children under 13, and we do not knowingly collect information from them.
We may update this Privacy Policy from time to time. The revised policy becomes effective when posted on the Titan Technology Solutions website, with the "Last updated" date reflecting the latest revision.
If you have questions about this Privacy Policy or how your information is handled, contact us at contact@mytitantech.com.