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Terms of Service & Service Level Agreement

Last updated: July 1, 2026

Titan Technology understands the services we provide are mission-critical for our customers. That is why we offer a Service Level Agreement (SLA). As a service provider strongly committed to a reliable, high-quality experience, this is another example of our dedication.

This Service Level Agreement ("SLA") sets forth the provisions and commitments relating to service expectations between Titan Technology Solutions and Customer, and outlines the minimum service expectations a customer may expect from Titan Technology for the VoIP Telephony Service provided.

General

Titan Technology Solutions will make all efforts to maintain its overall service and call quality. The quality of service provided hereunder shall be consistent with other common-carrier industry standards, government regulations, and standard business practices.

This SLA does not apply to call quality for events unrelated to Titan Technology's Voice Network, including:

The acts or omissions of Customer, its employees, contractors, agents, or its End Users.
Noncompliance with the Titan Technology Terms of Service (including its payment terms).
Power failure at the Customer's location.
Local equipment found to be negatively affecting the VoIP service.
Failure of equipment, systems, connections, or services not provided or controlled by Titan Technology.
Force Majeure events.
Circumstances or causes beyond the reasonable control of Titan Technology.
Any period in which Titan Technology is not provided full and free access to all required equipment to rectify a situation.
Customer's failure to provide Titan Technology with remote and/or on-site access to CPE upon request, including logon IDs and passwords.
Customer's use of any Titan Technology Service in an unauthorized or unlawful manner.
Improper or unapproved local network configurations impacting the VoIP service.

Policy Change

At any time, Titan Technology may change, amend, or revise this SLA. The revised SLA will become effective once posted on the Titan Technology Solutions website.

Network Maintenance

Scheduled Network Maintenance refers to normal maintenance scheduled for the upgrade of Titan Technology's data and voice network, as well as the servers used to deliver VoIP Services to Customers. Scheduled Network Maintenance may occur at any time during our maintenance window of 12:00 AM – 7:00 AM EST. Effects related to Scheduled Network Maintenance shall not give rise to the service credits outlined in this SLA.

The remedies set forth in this SLA shall be the Customer's sole and exclusive remedy for any Service Interruption, outage, unavailability, delay, or other degradation in the Services, or any Titan Technology failure to meet the objectives of the Services.

Termination Without Penalty

In the event Customer continues to experience VoIP Telephony issues covered by this SLA, Customer may terminate the VoIP Telephony Service with no further penalties. To qualify, Customer must:

Be in good financial standing;
Be in compliance with Titan Technology's Terms of Service;
Have provided Titan Technology with free and unrestricted access to any and all Network, Vendor, and Administrative access needed to repair the service; and
Have provided Titan Technology with 30 days' notice to cure such issues.

Issues must be confirmed by Titan Technology to be directly related to its Voice Network. Termination of VoIP Telephony Services for any reason unrelated to Titan Technology's Voice Network will not qualify.

Questions

For questions about these terms or our SLA, contact us at contact@mytitantech.com.